Website and software maintenance

A great website or software application isn’t something you launch and forget. It needs regular, professional care to stay secure, perform well, and continue meeting your organization’s evolving needs.

Whether you need help maintaining a custom website, a business application, or another digital platform, Pixo provides proactive, long-term support that protects your investment and helps you plan for the future.

And if we didn’t build it? That’s okay. Some of our strongest client relationships began with software someone else created.

Our philosophy is simple: the best maintenance is proactive.

Instead of waiting for something to fail, we work continuously to keep your website or application healthy, secure, and performing at its best. Regular maintenance reduces risk, extends the lifespan of your technology, and helps prevent small issues from becoming costly emergencies.

Just as importantly, it creates space to make thoughtful improvements over time instead of just reacting to unexpected problems.

Many of our maintenance partnerships last for years.

Some clients rely on us for ongoing security updates, monitoring, and routine support. Others use their maintenance hours to continuously enhance their websites and applications with new features, integrations, and functionality as their needs evolve.

Throughout your support engagement with Pixo, you’ll work with a dedicated project manager who helps prioritize work, communicate progress, and ensure you’re getting the most value from your investment. If new opportunities arise beyond your maintenance plan, we’ll discuss them with you first—no surprises.

Launching a website or software application is an important milestone, but it’s only the beginning.

With proactive maintenance, thoughtful planning, and a trusted technical partner, your digital tools can continue delivering value for years to come.

Whether you need someone to maintain an existing website, assume stewardship of a custom application built by another team, or help guide the next phase of your platform’s evolution, we’d love to help.

Our maintenance plans help protect the tech you’ve invested in while providing a predictable level of support and a clear path for future improvements. We offer two flat-rate annual packages, with optional enhancement hours that can be added for ongoing feature development and content improvements.

Basic Support Plan

Reliable protection for organizations that want dependable technical support and peace of mind.

The Basic Support Plan covers the essential services needed to keep your website secure, available, and supported. When unexpected issues arise, we’re here to resolve them quickly—while routine updates and monitoring help reduce risk before problems occur.

What’s included

• Security updates for your CMS, plugins, frameworks, and dependencies
• Uptime monitoring and outage alerts
• Technical troubleshooting and bug fixes

Best for: Organizations that need reliable ongoing support without regular optimization work.

Pricing

Starting at $1,250 per month with an annual contract

Performance Plan

Proactive maintenance for organizations that want their website to stay healthy, accessible, and continually improving.

Our Performance Plan builds on Basic Support with proactive monitoring, routine technical reviews, and strategic guidance designed to keep your website performing at its best.
Rather than waiting for problems to arise, we continuously monitor your website’s health, identify opportunities for improvement, and help you prioritize future enhancements.

What’s included

Everything under Basic Support, plus:

• Performance monitoring and technical health checks
• Accessibility monitoring and compliance reviews
• User access and security audits
• Backup verification and disaster recovery planning
• Search visibility and SEO monitoring
• Strategic recommendations and maintenance planning

Best for: Organizations that rely on their website as a critical business tool and want proactive guidance—not just reactive support.

Pricing

Starting at $2,100 per month with an annual contract

Optional Enhancement Hours

Keep moving your website forward—without waiting for the next redesign.

Many clients choose to reserve monthly enhancement hours for developing new features, design improvements, content updates, or ongoing UX enhancements.

This creates a steady, manageable pace of improvement, helping your website evolve continuously and affordably, instead of stagnating between budget-intensive, infrequent redesign projects.
Enhancement hours can be added to any Performance Plan at any time in increments of 10 hours. These hours provide dedicated capacity for your organization, and we reserve time especially for your needs.

Examples of enhancement projects include:

• New landing pages and content sections
• New features and integrations
• UX improvements
• Accessibility remediation
• SEO and AI discoverability improvements
• Analytics and reporting enhancements
• Design refinements
• Workflow automation and authoring improvements

Tech solutions aren’t one-size-fits-all, and we recognize that their support needs aren’t, either. If none of the above feels like the right fit—or if you’re having trouble deciding—let’s talk! We’re happy to tailor a maintenance plan to your specific needs, budget, and team structure.