Software Confidential: Resolving networked equipment outages

teal file folder stuffed full of papers stamped with the words

Summary

Our client managed elaborate networks of coordinated hardware, often comprising thousands of individual units. Due to the complexity and sheer magnitude of such systems, they needed a custom solution to diagnose and resolve outages quickly. Pixo built a quality assurance (QA) system that could detect outages with unit-level precision and provide realtime, contextual wayfinding, allowing technicians to reach the impacted hardware expediently and minimize downtime.

Expertise

  • Engineering
  • Quality Assurance

Disclaimer

Client identity, timelines, and implementation details have been anonymized, redacted, or altered to comply with confidentiality agreements. The challenges and solutions described are representative of real engagements.

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